App / Sports
This page sets out how lgogool governs account access, data handling and user rights for Indonesia — where availability depends on local law and eligible regions. Read through each section to understand what applies to your account before you continue.
lgogool operates under a jurisdiction-dependent model, meaning the rules governing your account are shaped by the laws applicable in your region. Access to live tables, slot rooms and sportsbook categories — including Liga 1 and European football markets — is available only where local law permits. We do not extend service to regions where such activity is restricted. Within your account, transaction records linked to DANA, OVO and GoPay are stored as part of your activity history. These records are accessible from your account dashboard after login and form part of the data we hold on your behalf. We do not share this data with third parties outside what is required to process your transactions or comply with a legal obligation. Changes to this policy are communicated through your account notification channel. When a material update takes effect, we note the change clearly so you can review it before continuing to use the platform. If any part of this policy conflicts with applicable local regulation, the local regulation takes precedence. Your use of the account after a policy update constitutes your acknowledgement of those changes. For any question about how these terms apply to your specific situation, reach our support team through the contact paths listed on this page.
DANA transactions processed through your account are logged in your activity history and held in line with our data retention schedule.
OVO wallet movements linked to your account are covered by the same data policy as all other payment activity on the platform.
GoPay transfers recorded against your account fall within the scope of this policy and can be reviewed from your account dashboard.
Not every interaction with the platform falls under the same part of this policy. The four areas below clarify where these legal terms apply and where they stop — so you know exactly what is and is not within our direct responsibility.
Login, session data and account-level settings are fully within scope. Rules around eligibility, age verification and region restrictions apply here and are visible in your account settings after login.
Deposits and withdrawals made through DANA, OVO or GoPay are covered. Transaction records, dispute procedures and correction requests all fall under this policy and are handled through our support channel.
Game catalogues from studios such as Pragmatic Play, Habanero and CQ9 are hosted on our platform. We take responsibility for the availability of that content but not for the underlying game mechanics set by each studio.
External payment processors and game studios operate under their own terms. Where your data passes through a third-party rail to complete a DANA, OVO or GoPay transaction, that provider's own policy also applies alongside ours.
You have concrete steps available to manage the data and records we hold about you. Start from your account dashboard — transaction history, linked e-wallet activity and account details are all visible there after login. If you spot an error in your account details, you can submit a correction request directly through the support form; our team reviews these against the records on file and confirms the outcome in writing. If you want to understand what data we hold on a specific account action — such as a GoPay transfer or a session in the live casino — send the request through our contact form with your account ID and the approximate date of the activity in question. We aim to respond with a clear summary rather than a vague acknowledgement. Closing your account is also an option available to you; the process starts in your account settings and requires identity confirmation before it is finalised.
Open the account dashboard after login to see your full transaction history, including DANA, OVO and GoPay activity. Session records for live tables and slot rooms are listed there too.
Submit a correction through the support form if your name, contact address or linked wallet details are listed incorrectly. Attach the relevant account ID so the team can locate your record quickly.
Use the contact form with your account ID and activity date to ask what data we hold on a specific transaction or session. We confirm the scope of our records and what is stored against your account.
Start the closure process from your account settings. Identity confirmation is required before the account is deactivated. Any pending balance linked to DANA, OVO or GoPay is handled as part of the closure steps shown in your account.
If this policy raises a question specific to your account — about data, access eligibility or a transaction record — use one of the three contact routes below. Each route connects to the same support team; choose whichever fits the urgency and complexity of your question.
Submit a detailed legal or data question through the support form in your account. Include your account ID and the policy section you are asking about so the team can give you a direct answer.
Open live chat from any page while logged in for quicker questions about account access, policy scope or transaction records. The chat is available from the help icon in your account menu.
Send a written enquiry to our support email address for formal policy requests, such as data correction or account closure. Email is the recommended route when you need a written record of the response.
Behind every account action — a GoPay deposit, a live table session, a slot round — sits a set of data practices that this section makes explicit. We collect only what is necessary to operate your account and process your transactions. Cookies are used to maintain your session state and remember your in-lobby preferences; you can adjust cookie permissions through your browser settings at any time without losing access to your account.
We store account and transaction data — including DANA, OVO and GoPay records — for the period required by applicable local obligations. After that retention period, data is deleted or anonymised according to our internal schedule.
Session tokens and login credentials are protected using standard encryption practices. If you notice unusual activity on your account, report it immediately through live chat or the support form so we can lock the session and investigate.
Transaction logs, session records and account correspondence are held for the duration required by the legal framework applicable to your region. The specific retention window depends on local regulation and is not a fixed universal figure.
To request a correction, deletion or export of your account data, use the support form with your account ID. We confirm receipt and provide a timeline based on the complexity of the request and applicable local requirements.
These are the questions we hear most often about this policy — covering your rights, how data is handled, what happens when you close your account and how to get in touch.
Yes, this policy applies to accounts accessed from Indonesia where local law permits. Availability of services — including live tables, slot rooms and sports markets — depends on the regulations applicable in your eligible region. The policy does not override local law.
We hold account registration details, login session records and transaction history including DANA, OVO and GoPay activity. All of this is visible in your account dashboard after login. For a full summary of what is held, submit a request through the support form with your account ID.
Submit a correction request through the support form. Include your account ID and specify which detail is incorrect — name, contact address or linked wallet. The support team checks it against the records on file and confirms the outcome in writing, usually via the same channel you used to contact us.
You can request deletion through the support form. Note that some records — particularly transaction logs linked to DANA, OVO or GoPay activity — may need to be retained for the period required by applicable local regulation before they can be deleted or anonymised. We will confirm the applicable timeline in our response.
Any balance linked to your account at the time of closure is handled through the steps shown in your account settings during the closure process. Identity confirmation is required before closure is finalised. If you have questions about a specific wallet balance, contact us via live chat before starting the closure steps.
We communicate material policy updates through your account notification channel. When an update takes effect, a notice is shown before you continue using the account. Continuing to use the account after a notification constitutes acknowledgement of the updated terms. You can also check this page directly for the current policy text.