App / Sports
This policy explains exactly what data lgogool collects when you access the lobby, how we store it, and the choices you have over your own records. Availability of our service depends on local law and eligible regions in Indonesia.
When you open an account on lgogool, we collect the information you provide during registration — your contact details, login credentials and, where you connect a payment method, the identifiers associated with that method. For DANA, OVO and GoPay, we receive only the transaction reference and confirmation status returned by the payment network; we do not store your full e-wallet credentials or PIN. We also collect device and session data automatically — the type of browser or app version in use, your general region, and pages you visit within the lobby. This helps us keep the session stable and detect unusual activity on your account. We retain account-level data for as long as your account remains active and for a further period required by applicable law in Indonesia. Once that retention window closes, identifiable records are deleted or anonymised. We do not sell, rent or share your personal data with advertisers. Where we work with third-party services — such as payment networks or fraud-detection tools — those parties receive only the minimum data needed to perform that specific function. The full list of data categories we collect and the lawful basis for each is set out in the sections below. If anything here is unclear, reach out through the support paths listed on this page.
When you transact via DANA, we log the transaction reference and confirmation status only. Your DANA credentials and PIN remain entirely within the DANA network and are never visible to or stored by lgogool.
OVO payment data shared with lgogool is limited to order confirmation tokens. We use this to match your deposit or withdrawal record to your account wallet — nothing beyond what that matching requires.
GoPay transactions follow the same pattern: a reference ID and a success or failure status reach us. No GoPay account detail, balance figure or linked bank information is passed to or held by lgogool.
This policy applies to every interaction you have directly with lgogool — logging in, browsing the lobby, placing a bet and transacting through a connected e-wallet. It does not extend to services operated by third parties you reach from our pages, such as the DANA, OVO or GoPay apps themselves. Those services have their own privacy terms, which we encourage you to read. Where our service is accessible depends on local law and eligible regions.
All data collected at login, session management and account settings screens falls within this policy. This includes your registered email, device identifiers and any verification steps completed inside your lgogool account dashboard.
Deposit and withdrawal records linked to your account — including references from DANA, OVO and GoPay — are covered. We hold these records in line with our retention schedule and applicable Indonesian regulations.
Browsing behaviour within the lobby — which game categories you visit, how long a session runs, which titles you open — is collected as session data. This is used solely for service quality and fraud-prevention purposes.
Pages or apps you navigate to after leaving lgogool are outside this policy's scope. Payment networks, device operating systems and any external link you follow operate under their own separate data terms.
You have real, exercisable choices over the data we hold. The starting point for most requests is your account dashboard — after logging in, the account settings section shows the personal details we hold on file. You can update your contact information directly from that screen. If you believe a record is inaccurate or incomplete, submit a correction request through our support channel and we will review it within the timeframe required by applicable policy. For requests to delete your account data, the same support channel applies; we will confirm what can be removed immediately and what we are required to retain by law. You also have the right to ask what categories of data we hold about you — a subject access request — and we will respond with a clear summary. All of these paths are available to you regardless of which payment method your account is connected to, whether DANA, OVO or GoPay.
Log in and open account settings to see the personal details we currently hold. The dashboard shows your registered contact data, linked payment method references and active session history.
If your name, email or contact number on file is wrong, update it directly in account settings or raise a correction request with our support team. We confirm changes once verification is complete.
To ask us to delete your account and associated data, contact support with your registered details. We will confirm which data can be removed and which must be retained under applicable Indonesian law.
You can request a summary of all personal data categories we hold about you. Send the request through our support channel with your account email; we respond within the period set by our policy.
Privacy questions and data requests are handled through the same support paths as account help. Use the contact route that works best for you — all three paths below reach the same team. Include your registered account email in any message so we can locate your records quickly and respond without unnecessary back-and-forth.
Open the live chat widget from any page inside your account. Describe your privacy query or data request and a support agent will confirm receipt and next steps. This is the quickest route for urgent correction requests.
Send your data request or policy question to our support email address, which is listed on the Contact page of lgogool. Include your account email and the specific record or data category your query relates to.
For straightforward corrections — contact email, linked payment reference — go directly to account settings after login. Changes made there take effect on your profile without needing to contact support first.
We approach data handling with a clear principle: collect what is necessary, protect it properly and give you a visible path to manage it. Session cookies are used to keep you logged in and to remember your lobby state — they do not track you across other websites. You can clear cookies from your browser settings at any time, though doing so will end your active session. Account data is stored with access controls that limit who within our operation can view personal records. Retention periods are fixed by the type of data: session logs are kept for a shorter window than financial transaction references, which are held as long as applicable law requires. When a retention window closes, the data is deleted or anonymised — not archived indefinitely. If you have a specific question about how a particular category of your data is handled, the support paths on this page are the right place to start.
We use session and functional cookies only. These keep your account session active and remember your lobby state. We do not use cross-site advertising trackers. Clear cookies from your browser settings if you want to end a session manually.
Access to your personal data within our systems is restricted by role. Only the processes and team members that need your data to perform a specific function can reach it. Unusual login attempts trigger an account flag for review.
Session data and browsing logs are held for a shorter period than financial records. Transaction references linked to DANA, OVO or GoPay payments are retained for the period required by applicable Indonesian regulations, then deleted.
Submit a subject access, correction or deletion request via live chat or email. We acknowledge receipt and provide a response within the timeframe set by our policy. Your account email is required to locate your records.
Below are the questions we hear most often about data handling, account records and your rights under this policy. If your question is not covered here, reach out through live chat or email support with your account details.
We collect the contact details and credentials you provide at registration. After that, we log session data — device type, general region, pages visited in the lobby — and transaction references when you deposit or withdraw via DANA, OVO or GoPay. We do not collect your e-wallet PIN or full credentials.
We do not sell or rent your data. Where third-party services — such as payment networks or fraud-detection tools — need data to perform a specific function, they receive only the minimum required. DANA, OVO and GoPay receive transaction identifiers, nothing more from our side.
Retention periods vary by data type. Session and browsing logs are held for a shorter window. Financial transaction references linked to DANA, OVO or GoPay are retained for as long as applicable Indonesian law requires. Once the window closes, data is deleted or anonymised.
Send a subject access request via live chat or support email, including your registered account email. We will respond with a summary of the personal data categories we hold on file. The response timeframe is set by our internal policy and applicable regulations.
Yes. Contact support through live chat or email with your account email and a deletion request. We will confirm which data can be removed immediately and which must be retained under applicable law. Once confirmed, deletions are processed within our standard timeframe.
Log in and go to account settings — contact details can be updated directly from that screen. If a field is locked or you believe a record is inaccurate beyond what you can edit yourself, raise a correction request with support and we will review it after verifying your identity.
This policy covers the transaction references and confirmation data those networks return to us. It does not govern how DANA, OVO or GoPay themselves handle your data — each of those services has its own privacy terms that apply to your use of their apps and accounts.